Returns & Refunds

Returns, Refunds & Right of Withdrawal

We want you to be completely satisfied with your purchase. If for any reason you are not, our Returns & Refunds Policy and Right of Withdrawal ensure that you have clear options to return products and request refunds.

Right of Withdrawal

Consumers have a 14-day right of withdrawal from the receipt of the goods. To exercise this right, you must notify us of your decision to withdraw within 14 days of receiving the goods and return the goods to us. To exercise your right of withdrawal, you must notify us within this period and return the goods in accordance with the conditions listed below.

Conditions for the Right of Withdrawal:

• The goods must be unused, undamaged, and in their original packaging.
• You must return the product to us within 10 days after informing us of your decision to cancel.

To exercise your right of withdrawal, please contact us at contact@helvera.ch. You will need to return the goods to the return address we provide.

Return Shipping:
For returns under the Right of Withdrawal, the return shipping costs are the responsibility of the customer. The cost may vary depending on the shipping provider and the size/weight of the package.

Refund Policy

We want you to be completely satisfied with your purchase. If you are dissatisfied with your order, we offer refunds under the following conditions:

• Faulty or Damaged Items: If the product is defective, damaged, or incorrect, we will issue a full refund or replacement once we’ve received and inspected the returned item.

Refund Process:
To request a refund, please contact us at contact@helvera.ch with your order details and the reason for the refund request. We will process the refund to the original payment method after inspecting the returned item.

Return Shipping:

• Faulty or damaged items: Return shipping costs will be covered by us.

Time Frame:
Refunds will be processed within 14 business days of receiving the returned product.

Non-Refundable Items

Please note that products that have been opened, used, or are no longer in resellable condition may not be eligible for a refund.

If you have any further questions or concerns, please don't hesitate to contact us at contact@helvera.ch. We are here to assist you.