Frequently Asked Questions (FAQ)

What is Tallow?

Tallow is a type of rendered animal fat, usually from beef, used in skincare for its moisturizing and nourishing properties. It is rich in vitamins A, D, E, and K, making it beneficial for the skin.

Does it smell like animal fat?

No, our tallow does not have a strong animal fat smell, since it is multiple times thoroughly cleaned and filtered.

How long does one bar last?

A bar of Helvera Tallow Soap typically lasts 4–6 weeks with daily use, depending on how often it is used and how it is stored. The unopened soap remains shelf-stable for up to 12 months when kept in a cool, dry place.

For which skin types is the Helvera Tallow Soap suitable?

It is suitable for all skin types, including dry, sensitive, combination, and mature skin, thanks to its natural and nourishing ingredients.

Are there any side effects of using the Helvera Tallow Soap?

Most people tolerate the soap very well. However, if you have an allergy to any of the ingredients, the soap should not be used.

Is the Helvera Tallow Soap suitable for children?

Yes, our Tallow Soap is safe for children due to its natural ingredients and mild action. It contains no synthetic chemicals and is therefore safe for all age groups.

Which delivery service do you use for shipping?

Orders within Switzerland are shipped via Swiss Post. All orders to the EU or beyond are shipped via DHL.

What is Helvera’s return policy?

We accept returns only if the product is unused. Please contact our support team to arrange the return process.